Wiggle Terms and Conditions

Delivery

Delivery

We use trusted third party logistics providers to deliver our goods. If you want to see your delivery options, please visit our shipping information page before you place your order.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or other occurrences beyond our control for which we will not be responsible. Please see our shipping information page for further information.

If there is a delay in delivering the goods we will inform you of this via email and the goods will be despatched as soon as available.

You have the right to request a cancellation if your order is delayed, just Contact Us with your order number and we will do our best to assist.

Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.

Delivery of the goods will occur when we deliver them to the address you provide us with when you make your order. You are responsible for the goods when delivery has taken place.

We may need to deliver your goods in separate instalments. If that is the case we will let you know in advance.

If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland, delivery times may be extended depending on the exact location.

Deliveries cannot be made to PO Box addresses. We strongly advise against deliveries to be made to hotels or third party couriers.  Any orders made, to be sent to a hotel or a third party courier, are entirely at your own risk once delivery has been made by our logistics provider. 

If your order has not arrived within the estimated timeframe, we recommend checking your courier tracking, as your parcel may have been left in a safe place or with a neighbour.
 
If you are unable to locate your order, please contact our Customer Services Team via Live Chat or email so that we can help. If the parcel is considered lost, a replacement or refund will be issued.
 
If the original order is later located, you will have the option to pay for and keep the items, or refuse delivery/return them. If you are unable to refuse delivery and you do not wish to keep the order, please notify our Customer Service Team as soon as possible, so that we can arrange a free return. If you do not contact us, or return the duplicate orders, we reserve the right to recharge you for the items in question. 

Payment

Payment

Payment can be made via our secure check out pages using your credit or debit card (details of accepted credit or debit cards are provided during the checkout process). You can also pay using PayPal. Card charges will appear on your statement as "WIGGLE".

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card, bank account or PayPal account used to place your order and that there are sufficient funds to cover the cost of the goods.

You may also be able to make payment through our finance partner V12 Retail Finance. In order to be considered for finance you must be at least 18 years of age, resident in the United Kingdom, have a Credit/Debit card and a bank or building society account. You must also be employed or self-employed in full or part time work (16 hours per week) or retired and in receipt of a pensions or in receipt of a disability benefit. Your application for finance will be determined by our finance partner who will notify us and you if your application is successful. If successful, you will be provided with a credit agreement to sign.  All finance orders are subject to a minimum deposit of 10%.

The cost of international products and services may fluctuate.

All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) where applicable.

Due to the nature of the clearing system your credit card payment will be taken at the point of processing. If a problem in supply should occur, your payment method will be refunded as soon as possible.  The refund may take a couple of days to show as cleared funds on your account, depending on payment provider.

If your delivery address is outside of the UK, you may be required to pay import duties and taxes when your Wiggle order reaches your destination country. These and any additional charges for customs clearance are your responsibility. All orders are fulfilled and despatched from the UK.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Grand Total'.

Note: By linking a payment card to your account, you give us continuous permission to automatically charge that card for the required value to cover the payment amount when you use your account to place an order specifying the use of this payment card.

We may charge the payment card again if the previous attempt failed.

You can stop the permission by unlinking the card from your account at any time.

Product Suitability

Product Suitability

For purchases made in Australia, see the Australia Terms below.

For purchases made in New Zealand, see the New Zealand Terms below.

The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:

  • are of satisfactory quality;
  • are fit for purpose;
  • match the description, sample or model; and
  • are installed properly (only if we agree to install any goods).

We must provide you with goods that comply with your legal rights.

The packaging of the goods may be different from that shown on the site.

You are responsible for ensuring any parts purchased are necessary for the repair or upgrade of an item. We shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any parts. If you have ordered an item that has an unsuitable product description we will remedy this by providing you a full refund upon the return of the item. Please see our Returns and Refunds page for details.

We encourage you to ensure all spare parts are fitted by a competent person in accordance with manufacturer specifications. We cannot be held liable for any damage caused by the fitting of a spare part.

Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair item. We cannot be held responsible if the item is damaged or your warranty is voided. Some manufacturer guarantees may be on condition that you use a qualified cycle technician.

UK Plugs

All electronic devices delivered by Wiggle come with a UK plug only. Please note that you will need to have an adapter in order to be able to use your electronic device with another European plug. If an electronic device is not delivered with a UK plug this information will be explicitly stated in the product description.