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Jobs at Wiggle

Are you interested in joining the Wiggle team?

Are you interested in joining the Wiggle team?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

We love sports. We have a global focus and are growing fast. We aim to be the greatest sports retailer in the world. If that sounds interesting to you, take a look at our current openings...

Our History

Our History

Wiggle started out as Butlers Cycles, a small independent bike shop established in Portsmouth, UK in 1920. In 1999, Butlers Cycles went online with the launch of wiggle.co.uk.

By focusing on providing unmatched value and great customer service, Wiggle rapidly took off in the UK and soon began expanding around the globe. We have now grown to become a global leader in the online retail of equipment for cycling, running and swimming, selling to over 70 countries in 10 languages and 14 currencies.

We occupy over 85,000 sq. ft. of warehouse space and stock over 2 million items!

Wiggle Work and Play

Wiggle Work and Play

At Wiggle we definitely understand the importance of maintaining a healthy work/life balance. We work hard, but our working environment is relaxed and we encourage staff to participate in sport.

We frequently train together in club activities such as our running and cycling clubs which operate during lunch or after work. We also participate in events together such as sportive rides and running races.

If you are focused on your work but care about having a healthy lifestyle, you will fit in at Wiggle!

Applications

Applications

We absolutely love to hear from you and learn what makes you want to work for Wiggle!

Please send your CV and Cover Letter to Jobs@wiggle.com

We would really like to be able to respond individually to each and every one of your emails, unfortunately due to the volume of applications we receive here at Wiggle, this just isn’t possible. So if you have not heard from us within 14 days of submitting your CV, please consider your application unsuccessful on this occasion.

Thank you for your interest in working for us.

Customer Service Advisor - German speaking

Title: Customer Service Advisor - German speaking

Location: Portsmouth

Salary: Competitive 

Are you a native level German speaker looking to further your career?

As a German speaking Customer Service Advisor you will be representing Wiggle, assisting and advising our German and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

What will I be doing?

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our German and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

Responsibilities and Duties

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in German and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Does this sound like the perfect next challenge for you? Please send your CV to Jobs@wiggle.com 

#comejointheride!

 

Customer Service Advisor - Spanish speaking

Title: Customer Service Advisor - Spanish speaking

Location: Portsmouth

Salary: Competitive 

Are you a native level Spanish speaker looking to further your career?

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our Spanish and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What will you be doing:

As a Spanish speaking customer service advisor, you will be representing Wiggle, assisting and advising our Spanish and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

Responsibilities and Duties:

  • Ensure customer queries are answered promptly and completely via both Chat and Email.
  • Monitoring, responding and resolving customer queries on Social media.
  • Monitoring and responding to customers reviews across various platforms.
  • Calling customers when they request a call back service to answer their queries / resolve any issues.
  • Ensure that all communications with customers are conducted in a professional and courteous manner.
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task.

Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in Spanish and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast-paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Does this sound like the perfect next challenge for you? Please send your CV to Jobs@wiggle.com 

#comejointheride!

 

Japanese Speaking Customer Service Advisor (Nights)

Location: Portsmouth

Salary: Competitive

Title: Japanese Speaking Customer Service Advisor (Nights)

As a Japanese Speaking customer service advisor, you will be representing Wiggle, assisting and advising our Japanese and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

What will I be doing?

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our Japanese and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in Japanese and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast-paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive ‘can do’ attitude

Does this sound like the perfect next challenge for you? Please send your CV to Jobs@wiggle.com 

#comejointheride!

Japanese Translator

Location: Portsmouth 

Salary: Competitive 

Title: Japanese Translator 

Are you a native Japanese speaker? Have you considered a career in Translation?

Wiggle’s International team have a vacancy for a Japanese Translator to join the team on a permanent basis!. As a Wiggle Translator, you will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

What will I be doing?

You will be responsible for translating Wiggle’s website interface, marketing and digital content, technical products and help pages. No previous translation skills are necessary however native levels skills in written and spoken Japanese and English are a must.

Duties and responsibilities

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn Wiggle products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by Wiggle

Knowledge, Skills and Experience:

  • Native standard of Japanese as well as English
  • Strong attention to detail with a strive for excellence in delivery
  • Experience of working in a fast-paced environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand 'what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

Does this sound like the perfect next challenge for you? Please send your CV to Jobs@wiggle.com 

#comejointheride!

 

Swedish Translator

Location: Portsmouth

Salary: Competitive

Title: Swedish Translator

Wiggle CRC have an exciting opportunity for a Swedish Translator to join the family! Fancy taking on the challenge? Please read on…

What will I be doing?

You will be working as part of the translation team and provide support for the customer service team when/if necessary. As a WiggleCRC translator, you will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

Duties and responsibilities:

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn WiggleCRC products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by WiggleCRC
     

Knowledge, Skills and Experience:

  • Native standard of Swedish as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Post-editing skill will be an advantage
  • Creative writing skill will be an advantage

Does this sound like the perfect next challenge for you? Please send your CV to Jobs@wiggle.com 

#comejointheride!

Italian Translator

Location: Portsmouth

Salary: Competitive

Title: Translator (Italian)

The Translator will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

What will I be doing?

Translator will be working as part of the translation team and provide support for the customer service team when/if necessary. As a WiggleCRC translator, you will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

Duties and responsibilities:

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn WiggleCRC products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by WiggleCRC

 

Knowledge, Skills and Experience:

  • Native standard of Italian as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Post-editing skill will be an advantage
  • Creative writing skill will be an advantage

What’s next?

Are we the saddle to your bicycle? If so, we would love to hear from you, email your CV to Jobs@wiggle.com
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…

#ComeJoinTheRide

 

Spanish Translator

Job Title: Spanish Translator

Location: Portsmouth

Position type: FT/Permanent

What will you be doing?

The Translator will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

  • Responsible for translating website contents including product descriptions, marketing and digital content, customer service page content.
  • Provide support for customer queries in your language.

The Translator will be working as part of the translation team and provide support for the customer service team when/if necessary. As a WiggleCRC translator, you will be responsible for translating everything for your local TLD: website interface, marketing and digital content, technical products, help pages.

Competencies:

  • Strong attention to detail with a strive for excellence in delivery
  • Demonstrate experience of working in a fast-paced environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Commercially driven with an appetite to drive a business unit
  • Confident decision maker with the ability to nail actions and get stuff done
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

Who are we looking for?

  • Native standard of Spanish as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Post-editing skill will be an advantage
  • Creative writing skill will be an advantage

Why work for us?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.

What’s next?

Are we the saddle to your bicycle? If so, we would love to hear from you…
Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…

#ComeJoinTheRide

Online Marketing Manager, UK

Title: Online Marketing Manager, UK

Location: Portsmouth

Salary: Competitive

Wiggle CRC are looking for a PPC focused Online Marketing Manager to join the Wiggle CRC family! Are you looking for your next challenge for 2019? Great, we have the perfect opportunity for you…

What will I be doing?

This is a key role in driving the growth of Wiggle and Chain Reaction Cycles websites across the UK. Working for the top tri sports retailer in Britain, and a major international player, this role will have responsibility for maximising profitability through the growth of sessions, revenue and market share across a variety of online sales promotion channels inhouse, including Paid Search, Google Shopping, Affiliates and Remarketing.                                             

You will also…

  • Execute paid search, shopping, affiliate and remarketing campaigns for WiggleCRC
  • Create, own and deliver an online marketing plan
  • Maximise sales and profitability by identifying opportunities to achieve revenue growth and efficiency targets as well as drive new customers
  • Build and optimise paid search, including shopping, campaigns for WiggleCRC
  • Develop and optimise affiliate programs
  • Regular analysis of campaign performance against targets and report back to the team / wider business
  • Support the other English language accounts when required

What experience would we like you to have?

  • 1+ year paid search experience
  • Experience in using Online Marketing platforms (such Google Analytics, Google Adwords)
  • Understand how search engines work and interact with websites
  • Intermediate Excel skills
  • Budget management
  • Analytical approach to interpreting and manipulating data
  • Attention to detail in recognising campaign and data accuracy
  • Ability to make decisions in line with commercial goals of business
  • Retail or e-commerce experience desirable 
  • Some experience of bid management tools a plus
  • An interest and knowledge in tri-sports are also desirable

Does this sound like your next challenge for 2019? Great, please email your CV to Jobs@wiggle.com

#comejointheride!

Test Engineer

Test Engineer

Location: Portsmouth

Salary: competitive

Job Purpose:

WiggleCRC has an exciting opportunity for a Test Engineer to join their IT department on a permanent basis! If you’re looking for a rewarding career with a vibrant company, please read on.

What will I be doing?

As a Mid QA Engineer you will assist the QA team in delivering on all aspects of quality in the delivery of our applications. The role will be focused on business change, the change may require either the introduction of new Wiggle systems, enhancements to existing systems and integration with 3rd party systems. Within a small development team, the role will require supporting other engineers (QA and development) and business users in all matters of quality assurance.

  • Test Automation (C# primarily. Experience of Ruby/Watir would be beneficial)
  • Manual testing of software changes and defect fixes
  • Working with the business to define requirements
  • Keeping test notes and test related documentation up to date
  • Working on larger strategic projects, in order to deliver large scale operational improvements. Typical team mix of junior, mid and senior developers and QA's, reporting to Lead QA.
  • Being an integral part of standard business change projects.
  • Day to day change projects of small to medium size, required to support for the ongoing development of the company
  • Delivering short timescale business change (around 2 weeks or less).
  • Develop communication skills not just with peers and other members of development team but right across project teams (PM's, BA's) and wider business functions (users).
  • Grow knowledge of best practices for test design and approaches. Take responsibility for utilising senior members of the team in order to attain this knowledge, and personal investigation into new ideas as well as established best practices.

What experience would we like you to have?

  • At least 2 years of industry experience in the field of QA, with demonstrable skills in following areas:
  • Writing efficient automation tests directly in a coding language (C# preferable, Ruby experience is also beneficial) and reviewing automation test results
  • Excellent manual feature testing skills
  • Exploratory testing
  • Experience of working in Agile team
  • Collaborating with developers and business stakeholders to define application requirements

Beneficial skills:

  • Experience of BDD approaches to software development
  • Knowledge of cucumber and the gherkin syntax

Does this sound like the perfect next challenge for you? Please send your CV to Jobs@wiggle.com 

#comejointheride!

Systems Administrator

Title: Systems Administrator

Location: Portsmouth

Competitive Salary + Benefits Package

WiggleCRC are looking for a passionate Systems Administrator to join the IT department!

The Systems Administrator is responsible for the technical support & maintenance of the Wintel Server environment, monitoring and scripting within the LINUX sphere, daily monitoring and health checks, patching, virtualisation technology platforms, shared storage, backup/DR environments, internal project consultancy and managing data networking.

What do the team currently support?

  • The Supports and maintains over 300 servers, both physical and virtual.
  • Manages support for over 50 network assets, including switches, routers, APs, load-balancers and WAFs.
  • Supports infrastructure for 4 offices, 3 data centres and 2 warehouses.
  • 24/7/365 support of company websites both .NET and ATG-based.
  • Support Azure cloud-based DR solution.

What will I be doing?

  • Provide advanced technical support for all Wintel and LINUX systems across the business.
  • Provide advanced technical support for collaborative technology, including email and unified communication systems.
  • Provide advanced technical support for virtualization and shared storage environments.
  • Provide support for LAN/WAN MPLS data network, and manage technology partners.
  • Ensure change control and other processes and procedures are followed and that configuration documentation is completed when systems are deployed or modified.
  • Review and authorise production environment implementations and deployments.

What experience would we like you to have?

  • Wintel and/or LINUX operating systems, such as Microsoft Windows Server 2003 / 2008 r2 / 2012 / 2016, CentOS, Redhat, Ubuntu.
  • Authentication and directory services (Active Directory, DNS, DHCP, LDAP, GPO management)
  • Windows/LINUX automation (scripting, imaging, installation, management, SCCM)
  • Antivirus/malware and patch management technologies, such as WSUS.
  • TCP/IP networking LAN/WAN (DNS, DHCP, RAS, VPN) MPLS.
  • Collaborative technologies, such as Microsoft Exchange, Office 365, SharePoint, Citrix.
  • Virtualization concepts and functional working skills with various virtualization technologies such as VMware and Cloud-based technology, such as Azure.
  • Highly effective interpersonal and organizational skills.


   If this sounds like the next challenge for you, please email your CV to Jobs@wiggle.com

   #comejointheride

Senior Developer

Job Title: Senior Developer

Location: Portsmouth

Position type: Permanent

Wiggle CRC are looking for a Senior Developer with strong leadership skills to join the IT team. Fancy taking on the challenge? Please read on….

What will you be doing?

As a Senior Developer you will design, create, test and document new and existing software components from supplied specifications. Project change may require the introduction of new Wiggle systems, enhancements to existing systems and integration with 3rd party systems.  You will lead a small squad of 3-4 developers within the backend development team.

Who are we looking for?

  • Experience of leading development teams to deliver software change and being responsible for delivery of collaborative package of work
  • Development frameworks: Microsoft .Net 4.x with C#
  • Web Technologies: Microsoft MVC 5, HTML5 and CSS, JavaScript and frameworks
  • Testing Frameworks: NUnit, Moq or equivalent
  • Data & SOA: Microsoft SQL Server 2012+, No SQL DB's (Raven, Redis or equivalent), ORM's, nServiceBus or equivalent
  • Industry experience of using best practices for code design (SOLID, design patterns) 
  • Awareness of API first design on platforms such as Mulesoft
  • Experience of developing on Azure PaaS would be beneficial
  • Competent in working in an agile environment, for example Scrum
  • Previous experience of working in a retail or eCommerce business on customer facing or back office systems would be advantageous  

Why work for us?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you:
Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, smart casual dress code and a brilliant company culture.

What’s next?

Are we the saddle to your bicycle? If so, we would love to hear from you, please email your CV to Jobs@wiggle.com 

Why not stand out from the crowd and send us your wiggly cover letter to give us a better idea of who you are and why you want to join the team…

#ComeJoinTheRide

Accounts Payable Assistant

WiggleCRC are currently recruiting for an enthusiastic Accounts Payable Assistant to Join the team in Portsmouth.

 

What will you be doing?

 

The Accounts Payable Clerk is responsible for entering supplier invoices into either REIM (Oracle Retail Invoice Management) for Goods for Resale (GFR) or into Oracle Fusion for Goods not for Resale (GNFR). The AP Clerk is responsible for adjusting any price or quantity discrepancies following an investigation by the buying and replenishment assistants. The role requires a good relationship to be formed with suppliers and with the Buying and Merchandising team, and with the wider business.

Accountabilities:

  • Ensure all lines of invoices are entered accurately and swiftly
  • Keep up to date with invoice entry for allocated suppliers
  • Enter credit notes on a timely basis and match to debit memo / credit note requests, if applicable
  • Process invoice or receipt write offs once requested by Replenisher or Buying assistant in line with defined process
  • Ensuring strict adherence to Wiggle CRC processes
  • File invoices in an organized and timely manner
  • Answer supplier and B&M, and requisitioner queries on an ad-hoc basis
  • Ad-hoc work as requested by management

 

Who are we looking for?

Someone who has a keen eye for detail, ideally from a similar background or looking for a step in to the world of finance.

  • Experience of Oracle or other ERP system an advantage
  • Moderate excel capability
  • Good communication skills, both verbal and in writing
  • Attention to detail
  • Ability to see something through to a conclusion in a professional manner
  • Ability to work alone or in a group

House Brand Manager

Job Title: Brand Manager

Location: Portsmouth

Position: Permanent

Wiggle CRC have an exciting opportunity for a House Brand Manager to join the team… Are you looking for your next challenge? Great, please read on…

What will you be doing?

  • Own the tone of voice and brand guidelines, ensuring that all brand activity reflects the brand positioning.
  • Lead the Wiggle Trade Plan and CRC flat plan for dhb.
  • Support the marketing manager with the delivery and measurement of multi-channel marketing communications in line with the dhb marketing activity planner.
  • Lead the creative execution of seasonal photoshoots, working closely with the dhb and Fohn design teams. Manage the delivery of all marketing assets
  • Providing the International Country Managers marketing assets for activity in key international territories.
  • Assist with the strategy for dhb social media channels and manage content creation.
  • Support the marketing team in the PR activation plan, taking responsibility for campaign toolkits and product training.
  • Own the dhb product pages for Wiggle and CRC. Use insight to optimise these seasonally.
  • Use copywriting skills to create engaging, informative and persuasive product page and blog content.
  • Work with ABM to conduct on-going competitor analysis and market reviews to provide insight to the business to support product development and brand communications.
  • Understand the dhb consumer; support the dhb marketing team in building consumer and customer understanding; champion this insight into the brand planning and brand communications, ensuring that the consumer is at the heart of all marketing activity.
  • Work closely with the WiggleCRC insight teams to understand, monitor and measure change in customer behaviour.

What experience would we like you to have?

  • A curiosity to understand consumers and customers, and a passion to meet their needs.
  • A passion for developing brand marketing campaigns, particularly in digital.
  • Experience in creating social media content.
  • Understands the importance of brand strategy and guidelines.
  • Copywriting experience, with a proven ability to write engaging content in an adopted brand tone of voice.
  • Supports information gathering and has an ability to analyse information to create insights.
  • A genuine passion for sport.

Does this sound like the perfect opportunity for you? Great, we'd love to hear from you. Please send your CV to jobs@wiggle.com

#ComeJoinTheRide

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