Servizio clienti

Lavora per Wiggle (solo UK)

Sei interessato/a a lavorare per Wiggle?

Sei interessato/a a lavorare per Wiggle?

Siamo costantemente alla ricerca di nuovi talenti che dimostrano passione verso ciò che fanno. Offriamo alcune tra le più gratificanti opportunità in termini di carriera nella vendita di articoli sportivi, eCommerce e nell'informatica. Le persone che lavorano per Wiggle sono molto apprezzate e crescono all'interno di una cultura rilassata che incoraggia l'innovazione e lo sviluppo personale.

Amiamo lo sport, siamo orientati al mercato globale e stiamo crescendo rapidamente. Il nostro scopo è quello di essere il più grande rivenditore di articoli sportivi al mondo. Se ciò risulta interessante per te, dai un'occhiata alle posizioni che stiamo ricercando al momento...

La nostra storia

La nostra storia

Wiggle ha cominciato ad operare sotto il nome Butlers Cycles, un piccolo negozio di bici inidipendente, fondato a Portsmouth, in Regno Unito, nel 1920. Nel 1999, Butlers Cycles ha avviato il proprio commercio online con il lancio del sito wiggle.co.uk.

Focalizzandosi nell'offrire prezzi imbattibili e un servizio clienti ottimo, Wiggle ha avuto rapidamente successo nel Regno Unito e, poco dopo, ha cominciato la sua espansione globale. Wiggle è ora un leader nella rivendita online di equipaggiamento per ciclismo, corsa e nuoto, vendendo in più di 70 Paesi, in 10 lingue e 14 valute diverse.

Il magazzino di Wiggle occupa circa 8.000 mq. e ha fra le scorte più di 2 millioni di articoli!

Equilibrio vita/lavoro

Equilibrio vita/lavoro

Alla Wiggle capiamo l'importanza di un corretto equilibrio tra vita e lavoro. Ci impegnamo al massimo, ma il nostro ambiente lavorativo è rilassato e incoraggiamo tutti i membri dello staff a prendere parte ad attività sportive.

Ci alleniamo insieme frequentemente nel contesto di club aziendali, come ad esempio nel club di ciclismo e nel club di running che operano durante la pausa pranzo o dopo il lavoro. Partecipiamo insieme anche ad eventi quali pedalate amichevoli o gare di corsa.

Se ami il tuo lavoro ma ti interessa anche avere uno stile di vita attivo ti troverai bene alla Wiggle!

Domande di lavoro

Domande di lavoro

Ci piace ricevere candidature da parte del pubblico e sapere per quale ragione si vorrebbe lavorare per Wiggle.

Vorremmo rispondere individualmente a ciascuna delle richieste, ma sfortunatamente il numero di domande ricevute da Wiggle è troppo elevato per poter contattare tutti quanti. Pertanto, se non ricevi alcuna notizia da parte nostra entro 14 giorni dal momento in cui ci hai inoltrato il tuo CV, considera che la tua candidatura non ha avuto successo in questa occasione.

Ti ringraziamo per l'interesse dimostrato nel lavorare per Wiggle.

Customer Service Advisors

Customer Service Advisors

Location: Belfast

Competitive Salary & Benefits Package

Do you understand the importance of outstanding customer service?

Chain Reaction Cycles, the world’s largest online bike store, is an award-winning, fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries on a daily basis, and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service.

What will you be doing?

Working as part of the Customer Service team, you will be responsible for helping to maintain CRC’s global service levels across all media and contact channels. You will be supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

As a Customer Service Advisor, you will be representing Chain Reaction Cycles, assisting and advising customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues.

Knowledge, Skills and Experience

  • Strong communication skills, both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a customer service or retail environment
  • Ability to manage and co-ordinate changing priorities, have high standards and be capable of multi-tasking
  • IT proficient with the ability to learn new systems
  • Self-motivated and confident decision maker with the ability to apply solutions and a positive “can do” attitude
  • Ability to be flexible with work duties and hours as required by the team and business
  • Confident in raising queries in order to optimise service delivery to our customers

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com and a member of our Talent Acquisition team will be in touch.

SQL Database Administrator

SQL Database Administrator

Location: Portsmouth

Competitive Salary & Benefits Package

Calling all Database Administrators – We want you…

We are looking for an experienced Database Administrator to join our Production Services Team to oversee the day to day management of all SQL databases across the Wiggle CRC estates.

What will you be doing?

You will be a member of a 10-strong team who are internationally distributed. On a day to day basis you will make sure that our live databases are running on time and accurately. You will be an integral part in the website deployment process carrying out the website deployment process, carrying out SQL reviews, making sure queries are correct and signing them off.

The technical stuff

  • Day to day management of operational database environments.
  • Mentor and Share technical expertise with junior members of the team.
  • Manage and Liaise with developers and third party to ensure standards and architectural principles are applied as appropriate.
  • Where required to work with the business to capture and analyse requirements, providing technical input in a clear well-communicated manner. Create suitable design documentation and / or data models for others (including 3rd party offshore suppliers) to work from.
  • Develop an excellent understanding of one or more systems, how these systems support the business, how these systems interact with other corporate (and 3rd party) applications, and their place in the overall IT architecture.
  • Analyse systems proactively to identify problems and trends and propose technical solutions and recommend changes to optimise system performance and usability.
  • Create documentation to support future maintenance of system and to support operational requirements.
  • Ensuring agreed OLA’s are adhered to.
  • Managing incidents, service requests and minor change within Production Services Team.
  • Managing, tracking and trouble-shooting issues, change controls, bespoke project roll-outs and live fault escalations.
  • Maintaining a high level of availability of services and minimising the risk of exposure to system downtime through continual monitoring of key systems.
  • Provision of out of hours support.
  • Improving system & automating repetitive jobs.

Knowledge, Skills and Experience

  • 5+ years of experience in database development and support in Microsoft SQL Server (MSSQL) environments.
  • Experience and Knowledge of supporting and maintaining an enterprise Database platform with a main focus on SQL Server 2005/2008/2012.
  • Experience and Knowledge of supporting Wintel and Linux Operating systems required for database operations.
  • Experience and Knowledge of database Integration Services
  • Experience and Knowledge of using and configuring enterprise database monitoring solutions
  • Experience in troubleshooting and resolving MSSQL integrity issues, performance issues, blocking and deadlocking issues, replication issues, log shipping issues, connectivity issues, security issues etc.
  • Experience in Performance Tuning, Query Optimization, using Performance Monitor, SQL Profiler and other related monitoring and troubleshooting tools.
  • Ability to detect and troubleshoot database related CPU, memory, I/O, disk space and other resource contention.
  • Knowledge of database backups, restores, recovery models, database shrink operations, DBCC commands, Clustering, Database mirroring, Replication.
  • Experience in implementing MSSQL operational automation.
  • Knowledge of how MSSQL indexes, index management, integrity checks, configuration, patching. How statistics work, how indexes are stored, how they can be created and managed effectively.
  • Knowledge of MSSQL management tools (Profiler, DTA, SSMS, SAC, SSCM, PerfMon, DMVs, system sprocs)
  • SSRS – Backup Failures/Job Failures/ Instance Status/Service Status and Mirroring Synchronisation using remote T-SQL Queries via MS-DTC/RPC.

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com and a member of our Talent Acquisition team will be in touch.

Online Marketing Manager (Europe)

Online Marketing Manager (Europe)

Location: Portsmouth

Competitive Salary & Benefits Package

Are you a talented Online Marketing Manager looking to progress in 2018?

We are looking for an Online Marketing Manager to take overall responsibility for all European markets across Wiggle CRC. You will be responsible for setting strategy, leading innovation and managing a team to maximise profitability and drive new customer acquisition.

What will you be doing?

Working with the Global Online Marketing Manager you will take the lead on creating, developing and owning the overall on-line marketing strategy. This role requires management and development of four direct reports as well as working closely with other Regional Onlline Marketing Managers.

Roles and Responsibilities

  • Own the strategy across all channels for Wiggle CRC’s European markets
  • Responsible for the budget and KPI targets across Paid Search, Remarketing, Affiliates, Display and other channels as appropriate
  • Manage and lead a team of four direct reports to improve knowledge, skills & performance
  • Maximise sales and profitability across European markets
  • Identify opportunities across all digital channels to achieve revenue growth targets and drive new customer acquisition
  • Grow market share in relevant tri sports markets
  • Overall responsibility for territory campaigns
  • Execution and evaluation of campaigns across ROE markets
  • Create business cases for new opportunities and engage key stakeholders
  • Work closely with Country Managers and Translators to ensure maximisation of traffic generating opportunities
  • Close working relationship with Wiggle CRC Group Team to ensure latest technologies and best practices are adopted
  • Create and refine bidding strategy in accordance with Group Paid Media Manager
  • Regular analysis of campaign performance against targets and report back to the team / wider business
  • Other work as required by the team

Personal Specification

  • 3-4 years online marketing experience required, working in a multi-site enterprise role an advantage
  • Having European language skills is an advantage but not essential.
  • Experience of managing online marketing teams (across non centralised teams an advantage)
  • Has worked across multiple online channels
  • Experience of managing large budgets across different channels
  • Target driven
  • Has demonstrated history of improving direct reports
  • Experience of working with bid management platforms is an advantage
  • Retail or e-commerce experience desirable 
  • An interest and knowledge in tri-sports are also desirable
  • Be able to work effectively with minimal direction

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com and a member of our Talent Acquisition team will be in touch.

Technical Customer Service Advisors

Technical Customer Service Advisors

Location: Belfast

Competitive Salary & Benefits Package

Job Purpose

As a Customer Service Technical Advisor you will be representing Chain Reaction Cycles, assisting and advising customers via Phone, Live Chat, and Email with the highest degree of courtesy and professionalism to provide detailed product information and recommendations and resolve issues.

Context

Working as part of the customer service team you will be responsible for helping maintaining Chain Reaction Cycle’s global service levels across all media and contact types. Supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

  • The role will have a rotating shift pattern, including weekend work.
  • There is also a performance based bonus which is paid monthly.

Responsibilities and Duties

Duties

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Offer technical support on the whole Chain Reaction Cycles product range, with the objective of ensuring customer satisfaction.
  • Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues.
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers product reviews and questions across various platforms
  • Any other Customer service related task

KPIs

  • Customer response and resolution time SLA.
  • Productivity
  • First case resolution
  • Outbound emails per case
  • Net Promoter Scores and Customer Satisfaction Scores

Knowledge, Skills and Experience

  • Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge.
  • Strong communication skills both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast-paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Competencies

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com and a member of our Talent Acquisition team will be in touch.

German Speaking Customer Service Advisor

Location: Portsmouth

Job Purpose:

As a German speaking Customer Service Advisor you will be representing Wiggle, assisting and advising our German and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

Context:

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our German and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

This role will have a rotating shift pattern - week 1 06.00 - 14.30 / week 2 - 09.00 - 17.30 / week 3 - 13.30 to 22.00.

One in three weekends will be worked (09.00-17.30) with Monday and Tuesday off.

Shift rotas are provided 8 weeks in advance.

There is also a performance based bonus which is paid monthly

Responsibilities and Duties

Duties:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

KPI’s:

  • Customer response and resolution time SLA.
  • Productivity
  • First case resolution
  • Outbound emails per case
  • Net Promoter Scores and Customer Satisfaction Scores

Qualifications and Skills

Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in German and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic please send your CV to jobs@wiggle.com!

French Speaking Customer Service

Job Summary

Job Purpose:

As a French speaking Customer Service Advisor you will be representing Wiggle, assisting and advising our French and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

Context:

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our French and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

This role will have a rotating shift pattern – week 1 06.00 – 14.30 / week 2 – 09.00 – 17.30 / week 3 – 13.30 to 22.00.

One in three weekends will be worked (09.00-17.30) with Monday and Tuesday off.

Shift rotas are provided 8 weeks in advance.

There is also a performance based bonus which is paid monthly.

Responsibilities and Duties

Duties:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

KPI’s:

  • Customer response and resolution time SLA.
  • Productivity
  • First case resolution
  • Outbound emails per case
  • Net Promoter Scores and Customer Satisfaction Scores

Qualifications and Skills

Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in French and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic - please click apply!

Senior Systems Administrator

This role is a key position in the Production Services Team and involves taking a proactive stance in supporting the WiggleCRC business in the maintenance and upkeep of existing IT infrastructure, IT applications, IT equipment and Telecoms services. The role will also form an essential part of the technical guidance team, the purpose of which is to guide and advise the management team on future and current technical initiatives, strategy and best practices.

The purpose of this role is to support IT Operations as a senior member of the Production Services Team, managing and maintaining IT services and network infrastructure across the WiggleCRC business and to be a leading 3rd line technical resource. Provide technical advice, implement industry best practices and to take a leading technical role within the team and while seconded to internal project teams. To champion technology and help drive positive change in accordance with Wiggle’s IT policies and strategy.

What you will do:

  • The Production Services Team supports and maintains services for 4 offices, 3 datacentres and 3 warehouses.
  • Support manage and monitor over 350 servers, physical and virtual.
  • Support manage and monitor over 50 network devices.
  •  Support and monitor the Wiggle website, which is a 24/7/365 critical service.
  • The Production Service Team support all user journeys: Customer, Supplier, Product, IT, HR and Finance.   
  • Production Services support multiple environments, including Production, Pre-Prod and DR on physical, virtual and cloud platforms.

Knowledge, Skills and Experience:

  • At least 3 years’ experience in a third-line technical support role.
  • Experience and knowledge of supporting and maintaining an e-commerce platform including Windows, IIS, .Net framework, Certificate management etc.
  • Experience and knowledge of supporting and maintaining an Active Directory-based Wintel environment including Group Policy, Active Directory Domain Services, DFSR and so forth.
  • Experience and Knowledge of supporting and maintaining an enterprise Network, including load balancers, firewalls, VPN, Cisco routers and switches.
  • Experience and Knowledge of supporting and maintaining VMware virtualised platforms.
  • Experience supporting messaging systems such as Exchange and Office 365
  • Experience supporting enterprise storage arrays, including DELL, HP, EMC, various models.
  • Ability to manage priorities within small team
  • Experience and Knowledge of using and configuring enterprise monitoring solutions, such as Solarwinds.

Sound like a perfect role for you? Fantastic! We would love to hear from you!

We are for the #Goodstuff!

French Speaking Customer Service

Do you understand the importance of outstanding customer service?

Chain Reaction Cycles, the world’s largest online bike store, is an award-winning, fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries daily and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service.

What will you be doing:

Working as part of the Customer Service team, you will be responsible for helping to maintain CRC’s global service levels across all media and contact channels. You will be supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

As a French Speaking Customer Service Advisor, you will be representing Chain Reaction Cycles, assisting and advising French speaking customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues.

Knowledge, Skills and Experience:

  • Strong French and English skills, both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a customer service or retail environment
  • Ability to manage and co-ordinate changing priorities, have high standards and be capable of multi-tasking
  • IT proficient with the ability to learn new systems
  • Self-motivated and confident decision maker with the ability to apply solutions and a positive "can do" attitude
  • Ability to be flexible with work duties and hours as required by the team and business
  • Confident in raising queries in order to optimise service delivery to our customers

Does this sound like the perfect job for you? Fantastic, please click to apply and a member of our Talent Acquisition team will be in touch.

Online Marketing Manager - North America & ROW

The Online Marketing Manager, North America & ROW is a key role in driving the growth of Wiggle and Chain Reaction Cycles across the North America & ROW (Rest of World) markets. Working for the top tri sports retailer in Britain, and a major international player, this role will have responsibility for maximising profitability through the growth of sessions, revenue and market share across a variety of online sales promotion channels, including PPC, Paid Shopping, Affiliates and Remarketing.

What you will do:

  • Responsible for an online budget of approx. £650k
  • Own traffic, revenue and profit targets for the US, CA and ROW markets, which accounts for approx. 7% of total group revenue
  • Own the localised strategy, budgets and KPI targets across PPC, Paid Shopping, Remarketing, Affiliates and other channels as appropriate
  • Implement builds and optimisations of campaigns across all channels to achieve targets
  • Identify opportunities to achieve revenue growth targets and drive new customers
  • Create business cases for new opportunities and engage key stakeholders
  • Regular analysis of campaign performance against targets and report back to the team / wider business
  • Finance management – PO’s, receipting and budget tracking
  • Working as part of the wider Global Online Marketing team of sixteen across three regional marketing teams (UK AU and North America, Europe and Asia) & a strategy team
  • Work closely with Country Managers to ensure maximisation of traffic generating opportunities
  • Other work as required by the team

Personal Specification and competencies:

  • 1+ year paid search experience
  • Experience in using Online Marketing platforms (such Google Analytics, Google Adwords)
  • Basic understand of how search engines work and interact with websites
  • Some experience of bid management tools a plus
  • Intermediate Excel skills
  • Budget management
  • Analytical approach to interpreting and manipulating data
  • Attention to detail in recognising campaign and data accuracy
  • Target Driven
  • Ability to make decisions in line with commercial goals of business
  • Be able to work effectively with minimal direction
  • Ability to multi task across a number of channels and projects
  • Retail or e-commerce experience desirable 
  • An interest and knowledge in tri-sports are also desirable

 

Sound like a perfect role for you? Fantastic! We would love to hear from you!

 

HR Business Partner

Location, Bilston, Wolverhampton

Competitive salary and benefits package

 

Job Purpose:

This role is commercially focused, balancing both the ability to deliver hands on HR solutions to the business whilst managing a high ER case load. The HR Business Partner will be responsible for partnering through all areas of HR including complex employee relations, management development, engagement, and performance management. It will provide HR support to the Distribution Centre across all levels including working with senior management to deliver and implement processes, policies and strategies. This is an experienced role responsible for the day to day delivery of the HR function reporting directly to the HR Manager.

Context:

The HR BP is responsible for ensuring UK legislation is considered and interpreted to fit the Wiggle and distribution centre environment, from both a process, procedural and policy perspective.  The role provides support to all areas of site from a HR perspective and will be responsible for supporting the HR department in completing business development projects. The role will partner with stakeholders from within the operations functions and will need to have a clear understanding of what drives the business, the market and how this impacts the people agenda on site. The HRBP will be expected to provide coaching and advice to managers and leaders to ensure delivery of their business area through performance of their people.

Accountabilities:

  • Lead and coordinate action planning on the full range of HR activities relevant to the distribution centre, including but not limited to Employee Relations, Reward, Policy, process and work force planning,
  • Diagnose and analyse people issues, providing objective challenge and engaging the appropriate methods to ensure resolution.
  • Support managers and the business on all Employee Relations in line with company policy and legislation, minimising risk to the business
  • Support the management team in creating and delivering plans to build high employee engagement
  • Develop and maintain trusting and effective partnerships with all onsite managers, challenging their thinking and working closely with them to co-develop solutions to meet their current and future business needs
  • Work with management to build a high-performance culture and coach managers on strategies for nurturing their talent, developing their people and tackling team and individual performance issues.
  • Fully integrate and work in partnership with the site, analysing trends and key metrics to understand the key performance issues, objectives and drivers, subsequently proactively driving the HR agenda.
  • Understand the legislative landscape and have the ability to apply in practice, also ensuring compliance with necessary policies and processes
  • Identify training needs, and design and deliver training programmes to assist with the upskilling of employees and managers.
  • Partner with the HR Manager, and wider business to successfully deliver business projects  
  • Suggest ways the HR function and business can continually develop

KPI’s:

  • Ensure ER cases are managed in line with policy and legislation to minimise the risks to the business
  • Provide a timely response to all queries   
  • Ensure that all employee records remain up to date
  • Contribute to the maintenance and improvement of HR KPIs; Headcount, Turnover, Retention, Loss of Productivity and ER cases.

Knowledge, Skills and Experience:

  • Experienced HR professional with a “can do” attitude
  • Commercially minded approach to HR
  • CIPD professional
  • Experienced at dealing with a high and sometimes complex ER case load.
  • Approach ER with a commercial view, in addition to legislative requirements.
  • Up to date knowledge of current and emerging legislation, case law and best practice with an ability to translate legal developments in to practice
  • Competent in using Microsoft Offices packages, particularly PowerPoint were creative approach would be ideal.
  • Experience in analysing data and producing reports
  • Previous experience with writing and delivering training material

Competencies:

  • A passion and confidence to set you apart in both HR and delivering success
  • Comfortable working in a fast-paced environment with a degree of ambiguity.
  • A strong commercial acumen
  • Excellent stakeholder management/influence and the ability to easily engage with colleagues at all levels.
  • Able to build effective and strong working relationships.
  • Strong communication skills, with the ability to share a message to varying audiences.
  • Ability to prioritise own workload in an organised manner and work under pressure, juggling multiple deadlines
  • Ability to work independently and as part of a team, sharing and demonstrating ideas of good practice
  • Ability to interpret policies and procedures, identify issues and use initiative when providing solutions
  • High degree of confidentiality and experience in managing sensitive information
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Possess a strong attention to detail with a strive for excellence in delivery
  • Ability to take a lead role and own project delivery

If you would like to apply please send your CV to jobs@wiggle.com

Java ATG Developer

Principle Java Developer

Location: Belfast

Summary:

Chain Reaction Technology are looking for a highly motivated Principal Java developer who is passionate about solving large scale engineering problems and excited by taking a leading role in the largest new project in global ecommerce.

What will I be doing?

You will be a key member of the team that will build a new eCommerce platform for one of the biggest brands in global sports retail. With combined revenues of over £350M the company has embarked on a program of large-scale technology investment based on Oracle technologies.

·         You live and breathe enterprise Java.

·         You understand what it takes to design software that is used by millions of people.

·         You have relentless high standards when designing robust, scalable and maintainable software solutions.

·         You are a true team player who enjoys collaborating with and mentoring others so everyone can be become better developers.

·         While you might not be a hard-core athlete you are motivated by the positive difference sport and exercise can make in people’s lives

What experience do I need to have?

·         At least 7 years experience designing, developing and maintaining large scale web applications.

·         An expert in OO design with an in-depth knowledge of design patterns.

·         Extensive experience with relational database systems and SQL in high volume transactional applications.

·         Experience building algorithms, data structures, and optimizing performance.

·         An out and out passion for technology, code elegance, and web standards.

It would be great if you had the following experience, but not essential…

·         Experience of Oracle Commerce platform development.

·         Experience of multi-language and multi-currency environments.

Why do people love working at Chain Reaction Technology?

·         The group of people that I work with

·         The responsibility I’m provided

·         I’m listened to

If you would like to be part of the CRC family – please send your application to jobs@wiggle and a member of the Talent Acquisition team will be in touch.

Social Media

 Location : Portsmouth

Competitive salary and benefits package

Wiggle CRc are seeking a commercially driven Social media and Display Co-Ordinator with proven digital and traditional marketing advertising experience to join our fast-paced, growing digital marketing department.

In this new and exciting role, you will be part of ateam who are focused on new customer acquisition across multiple platforms both online and offline, including paid social, content & display across all brands & territories within the Wiggle CRC group, establishing and maintaining best practice, performing and reporting whilst identifying and rolling out new opportunities and channels.

From your previous experience and a desire for continous learning, you will be aware of the latest digital trends and understand the importance of working with social teams to co-ordinate audiences, advertising timings and identifying new growth channels. Whilst working with the insights team and onlien marketing managers to analyse campaign performance and drive innovation.

The ideal candidate will acknowledge and understand the importance of the customer journey, possess a provne track record of working in a similar role, have experience creating, co-ordinating and delivering innovative content, display and social media advertising campaigns.

As a rapidly growing business, this is a great opportunity for an individual who is keen to utilise and expand their skills and make an impact.

What will you be doing?

  • Working with new customer acquisition and wider digital marketing team to develop opportunities for new customer growth, including but not limited to, platforms such as ad servers, publishers, social netowrks, video channels and TVOD.
  • Responsible for ad creation / set up and day to day management of paid social and display campaigns, whilst working with the wider team to brief and create display creative.
  • Test and learn different targetting methods, copy and creative within display advertising for optimal campaign performance
  • Co-ordinate with the digital projects manager to ensure the delivery of brand and commercial campaigns through display advertising channels
  • Work with the digital projects manager and marketing insights team to deliver audiences to the online marketing team for use in display marketing channels, whilst ensuring data is correctly managed, stored and kept up-to-date.

Knowledge, Skills and Experience

  • Previous experience in a similar marketing role with digital display and advertising experience
  • Previous experience within a retail or E-Commerce environment is desirable
  • Proven track record of creating, co-ordinating and delivering display and social media advertising campaigns
  • Exposure to the latest digital marketing and social media techniques
  • Technically up to speed with paid social media advertising
  • Knowledge of Facebook API and Google Analytics desirable
  • A highly analytical approach and the ability to propsoe and deliver effective campaigns based on evidence and insight.
  • Highly organised with the ability to manage constantly changing priorities

Does this sound like the perfect job for you? Fantastic! Please send your CV to jobs@wiggle.com and a member of our Talent Acquisition team will be in touch.

HR Business Partner

Location: Portsmouth 

WiggleCRC are currently looking for an experienced HR Business Partner to join the Portsmouth team on a permanent basis.

 

If you are looking for a rewarding career in a vibrant company, please read on!

 

What is my mission?

 

This role is commercially focused, balancing both a strategic viewpoint with the ability to deliver hands on HR solutions. It will provide HR support to the business across all levels including working with senior management and executives to deliver and implement processes, policies and strategies. This is an experienced role responsible for the day to day delivery of the HR function reporting directly to the HR Manager.

 

What will I be doing?

You will be responsible for ensuring UK legislation is considered and interpreted to fit the Wiggle environment, from both a process, procedural and policy perspective. The role will partner with stakeholders across multiple functions and will need to have a clear understanding of what drives the business, the market and how this impacts the delivery of the people agenda.

    The HRBP will be expected to provide coaching and advice to senior managers and leaders to ensure delivery of their business area through performance of their people.

 

Responsibilities:

  • Lead and coordinate action planning on the full range of HR activities for the relevant business areas.
  • Develop and maintain trusting and effective partnerships with managers.
  • Work with management to build a high-performance culture and coach managers on strategies for nurturing their talent, development of their people and tackling team and individual performance issues.
  • Support the business in creating and delivering plans and strategies to build high employee engagement
  • Diagnose and analyse people issues, providing objective challenge and engaging the appropriate methods to ensure resolution.
  • Understand the legislative landscape and have the ability to apply in practice, also ensuring compliance with necessary policies and processes
  • Identify training needs, and design and deliver training programmes to assist with the upskilling of employees and managers.
  • Partner with the HR Manager, and wider business to successfully deliver business projects 
  • Ensure ER cases are managed in line with policy and legislation to minimise the risks to the business

 

What experience would we like you to have?

  • Experienced/Senior HR professional with a “can do” attitude
  • Commercially minded approach to HR
  • CIPD professional
  • Up to date knowledge of current and emerging legislation, case law and best practice with an ability to translate legal developments in to practice
  • Competent in using Microsoft Offices packages, particularly PowerPoint were creative approach would be ideal.
  • Experience in analysing data and producing reports
  • Previous experience with writing and delivering training material
  • Comfortable working in a fast-paced environment with a degree of ambiguity
  • Ability to take a lead role and own  project delivery.

If this sounds like the perfect job for you, please contact the Internal Talent Acquisition Team at WiggleCRC, or apply now!

Data Architect

Location: Portsmouth

Wiggle CRC are currently looking for an experienced DATA ARCHITECT to join the Portsmouth team on a permanent basis.

If you are looking for a rewarding career in a vibrant company, please read on!

What is my mission?

Wiggle CRC’s implementation of an Enterprise Data Management function is delivering a joined up, strategic approach to all data initiatives. The Data Architect is a critical role in its success, bringing commonality and structured thinking for how data is stored, shared, accessed, transferred and consumed by the organisation.

What will I be doing?

You will be responsible for standardising the current environment, optimising it to drive data availability and innovating for the data needs of tomorrow. A key partner to the data protection and analytics functions, a well-designed architecture will ensure compliance and embed data-as-a service within the enterprise. Familiarity with leading architectural methodologies such as TOGAF are a must as the role will play an important part in defining the internal architectural frameworks and ways of working.

Responsibilities:

  • Document as-is architecture and to-be architectures (including gap analysis)
  • Map the data flow creating data lineage views for the organization
  • Identify and apply business capabilities in line with APQC PCF definitions and incorporate into architectural artefacts
  • Support the definition of Enterprise Architecture principles with specific ownership of data accessibility and sharing principles
  • Understand data requirements of the organisation, design and deliver innovative tailored solutions and implement enterprise scale data projects where required
  • Refine data warehouse and integration design to help drive accessibility, availability and accuracy
  • Create and manage architectural roadmaps including transition steps
  • Define how data is sourced, structured, stored and supplied
  • Key influencer for how Wiggle CRC uses data and makes decisions
  • Develop standard data models, data elements, and other metadata that defines the data environment
  • Understanding/experience of Big Data technologies such as Hadoop, Hive, Pig, Sqoop, etc.
  • Understanding/experience of ARTS defined retail data model (Operational and Warehouse)

What experience would we like you to have?

  • TOGAF
  • EA tools (Avolution, Mega, ArchiMate, etc.)
  • Big Data, AI, IoT, Machine Learning, Open Data
  • ARTS Retail Data model
  • Experience of driving the effective use of data to capitalise on its competitive advantages
  • A clear understanding of how and where enterprise data entities and attributes are created, stored, transported, and reported
  • The ability to understand the level and complexity of data transformations required to support the information exchange needs between applications
  • Experience in ensuring data is accessible for users to perform their functions
  • A proven background in creating the common methods and tools for creating, maintaining, and accessing the data shared across the enterprise
  • The ability to define common data access policies and guidelines to be adopted and enforced when replacing legacy systems

If this sounds like the perfect job for you, please contact the Internal Talent Acquisition Team at Wiggle CRC, or apply now by sending your CV to jobs@wiggle.com

Data Engineer

Location: Portsmouth

Wiggle CRC are currently looking for an experienced DATA ENGINEER to join our Portsmouth based Business Intelligence team on a permanent basis.

If you are looking for a rewarding career in a pioneering, market leading company, please read on!

What is my mission?

Wiggle CRC has embarked on a significant systems investment, upgrading to the latest Oracle technology throughout its back and middle office processes. Alongside this upgrade, Wiggle CRC has deployed an Enterprise Data Management function covering data protection, architecture, management and analytics focusing on the quality, use and protection of our data. Business critical data resides in Wiggle CRC’s data warehouse (Foundation). The Data Engineer will ensure that the BI team can supply sufficient analysis to the business in an accurate, standard and timely fashion. 

What will I be doing?

The Data Engineer role will form a key part of the team with responsibility for interacting with system owners and the business to integrate the data within the data warehouse, using tools such as Oracle ODI and EDQ. The role will also be responsible with the Data Architect for shaping future data platforms, tooling and standards to meet an increasing demand for data within the business.

Responsibilities:

·         Ownership of ETL process

·         Creating and managing Data Integration solutions

·         Creating and maintaining relevant technical documentation

·         Key resource in Data integration projects

·         Support other roles BI Developer & Data Architect

·         Assist in the adoption of data governance process 

·         Monitor performance of data contracts, work with other members of the team to suggest improvements

·         Facilitating the knowledge transfer from existing 3rd party to in house

·         Integrating new data feeds

·         Maintain data feeds in line with Wiggle CRC standards

·         Supporting existing and future projects including Surrey BI, the integration of a single analytics platform

·         Provide cross functional support across other roles within the BI team.

What experience would we like you to have?

·         Oracle ODI and EDQ development

·         Advanced SQL and PL/SQL skills

·         Understanding of data modelling and schema design

If this sounds like the perfect job for you, please contact the Internal Talent Acquisition Team at Wiggle CRC by emailing jobs@wiggle.com

Customer Service Product Expert (Weekends only)

Job Purpose:

As a weekend Customer Service Product Expert, you will be representing Wiggle, assisting and advising customers via Live Chat, Email and Phone on Saturdays and Sundays. You will have the highest degree of courtesy and professionalism and provide detailed product information and recommendations also resolving issues.

Context:

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types on weekends. Supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

The role will be working weekends only –

Saturday – 09.30am – 18.00pm

Sunday – 09.30am – 18.00pm

There is a performance-based bonus which is paid monthly.

Responsibilities and Duties

Duties:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Offer technical support on the whole Wiggle product range, with the objective of ensuring customer satisfaction.
  • Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues.
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers product reviews and questions across various platforms

KPI’s:

  • Customer response and resolution time SLA.
  • Productivity
  • First case resolution
  • Outbound emails per case
  • Net Promoter Scores and Customer Satisfaction Scores

Knowledge, Skills and Experience:

  • Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge in respect to Tri-sports equipment and products.
  • Strong communication skills both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast-paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business

Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic - please email your CV to jobs@wiggle.com and a member of the internal talent acquisition team will contact you!

Assistant Brand Manager

WiggleCRC are looking for an Assistant Brand Manger to join the marketing family in the Portsmouth office. We are looking for someone to assist in the execution of the house brands marketing plans for dhb apparel, Vitus bikes and Prime wheels. Does this sound like a bit of you? Then please read on..!

What will I be doing?

  • You will would work closely with the brand marketing team to execute the brand marketing plans and evaluate the change in customer behaviour
  • Assist in the delivery of marketing communications activities, including but not limited to:
    • Gather content for, and execute social media plans (2-4 weeks in advance)
    • Leverage Wiggle and CRC social media to maximise reach and engagement when relevant.
    • Review vitusbikes.com website, evaluate how to enhance the site and implement agreed recommendations.
    • Support the brand marketing team in the preparation for the brands seasonal shoots..
    • Lead, execute and optimise the brand stores / pages on each site.
    • Support the brand marketing team in gathering relevant content.
  • Ensure that all brand activity reflects the brand positioning.
  • Understand each of the brand’s consumer; support the brand marketing team in building consumer and customer understanding; champion this insight into the marketing activity.
  • Support the brand marketing team in developing marketing initiatives that drive customer loyalty (AOV and frequency) and customer acquisition.
  • Support the brand and content team in optimising the content for the product description pages.
  • Conduct on-going competitor analysis and market reviews to provide insight to the business to support product development and brand communications.
  • Support the team with administration tasks


What experience would we like you to have?

  • Hands on experience in implementing social media strategies, and creating organic and paid social media content that drives strong consumer engagement
  • Hands on experience of managing a Wordpress website, and a strong understanding of digital customer journeys
  • curiosity to understand consumers and customers, and a passion to meet their needs
  • A passion for developing brand marketing campaigns, particularly in digital
  • Supports information gathering and has an ability to analyse information to create insights
  • passion for sport and cycling an advantage
  • Is able to plan, schedule and monitor own work within short time horizons

If this sounds like your perfect next challenge, we would love to hear from you.

Please apply by sending your cv to jobs@wiggle.com and the Talent Acquisition Team will contact you.

Resourcer

Location: Portsmouth

Job Purpose:

Wiggle is a leading online sports retailer, inspiring people to share and participate in a love of sport. The purpose of the Talent Acquisition team is to support the business in its mission by attracting the best talent and engaging our people in the Wiggle CRC Way. Working as part of the wider HR team you will assist the Talent Acquisition Manager and Talent Acquisition Specialists with activities including the sourcing, advertising, interviewing and shortlisting of applicants and all associated administration.

                                                           

Context:

Working closely with the Talent Acquisition Manager you will be responsible for all aspects of day to day hiring across the business delivering a first-class service to attract top talent and promote Wiggle as an employer of choice. You will have key accountabilities in supporting the Talent team to deliver a timely and cost-effective talent acquisition service to Wiggle CRC recruiting managers. The Resourcing Specialist will be required to interface with the Talent Acquisition Specialist and Manager to ensure applicants are dealt with promptly and efficiently.

 

Accountabilities

  • Advertising of all jobs and performing weekly job board reviews, renewing or removing certain vacancies in line with current live roles
  • First point of contact for the recruitment inbox (redirection emails, queries etc.)
  • Conducting initial approach / screening calls, promoting the vacancy and qualifying candidates
  • Identify skills and competencies to match appropriately with vacancies
  • Supporting the Talent Acquisition team to source candidates through innovative attraction methods.
  • Liaising with agencies to discuss candidate feedback.
  • Sifting CVs and matching against requirements of each role.
  • Managing process to building a talent pipeline for each department / specialism
  • Coordinating interviews and associated paperwork
  • Liaising closely with hiring managers to send interview confirmation emails and send feedback prompts
  • Ensuring that the recruitment master tracker is kept up-to-date with applicants, interviews, offers etc.
  • Assisting with any recruitment analytics that is required - tracking through excel
  • Raising of change of detail forms and new starter forms
  • Raising purchase order requisitions through Oracle.
  • Answer phone calls and field appropriately
  • General administrative support to the Talent Acquisition team and wider HR team
  • Attend regular team meetings
  • Be a point of contact for candidates from offer acceptance to start date

Knowledge, Skills and Experience

  • Previous administrative experience
  • Previous experience in a customer facing role
  • Able to build positive candidate experiences
  • A high degree of confidentiality and understanding of processing and handling sensitive information.
  • Proficient with Microsoft Excel & Word.
  • Ideally from a recruitment agency or internal Talent Acquisition role.
  • Working towards CIPD 3 (desirable but not essential) or equivalent recruitment qualification.

Competences

  • Strong communication and interpersonal skills to deal with employees at all levels, as well as external contacts
  • Well-organized
  • Able to build strong working relationships with line managers and applicants
  • An active listener
  • Resilient
  • Excellent customer service skills
  • Ability to adapt to changing priorities in a fast-paced environment.
  • Exceptional relationship management skills
  • Ability to use good judgment and discretion with highly confidential and sensitive personnel information.
  • Capability of working constructively with diverse personalities.
  • Must be flexible.

Please apply by sending your CV to jobs@wiggle.com and a member of the internal talent acquistion team will contact you to discuss in more details.

Data/Finance Analyst (Operations)

Location: Bilston, Wolverhampton

Are you an excel guru with great levels of numeracy and attention to detail?

What will you be doing?

The core of the role is to support the Operational management to optimise all site operational planning & administration activities.  The role will be an important link to Head Office and will optimise and simplify the flows of information. The role will primarily focus on aligning all finance requirements at site but will also include a further requirement to refine and improve site KPI reporting. The role will support the management team by providing detailed analysis of site performance to facilitate improvement in productivity and cost control.

Roles and Responsibilities

  • Responsible for Operational KPI reporting
  • Responsible for production of the Operations Deployment Plan
  • Responsible for cost and budgetary reporting
  • Responsible for in depth analysis of site costs and productivity.
  • Provide business support where required for site GM
  • Provide cross-functional data & reporting expertise across the business that form the basis for action planning and prioritisation.
  • Support members of the site senior team to understand the site KPI performance at week and month end.
  • Support the delivery of all Citadel site KPIs
  • Liaise with Head Office to agree weekly and monthly financial packs.
  • Develop site budget and monthly forecasts with the Site GM

Skills and experience required

  • A graduate with outstanding analytical ability.
  • Part qualified accountant,
  • High level of drive and focus on results
  • Previous experience in Operations/Logistics role, ideally with a minimum of one year relevant experience.
  • Experience in multiple reporting suites and tools
  • Advanced Microsoft skills (Excel, Word, Power Point)
  • Document Management skills (change control)
  • Good presentation skills.

Does this sound like the perfect job for you? Fantastic, please e-mail your CV to jobs@wiggle.co.uk or call 0203 006 1755 for a confidential conversation.

Japanese Translator

Location: Portsmouth

Are you a native Japanese speaker?

Do you have translation experience?

Then we have a great opportunity for you!

Wiggle’s International team have a vacancy for a Japanese Translator to join the team on a permanent basis!.  As a Wiggle Translator, you will be assisting the Translation, Marketing and Customer Service teams with all related translation and communication matters.

You will be responsible for translating Wiggle’s website interface, marketing and digital content, technical products and help pages.

 

What will I be doing?

  • Translate website contents, product descriptions and marketing and digital contents
  • Understand and learn Wiggle products
  • Make sure the Translation Memory (TM) is organised and up-to-date
  • Make sure the glossary/termbase is organised and up-to-date
  • Assist the customer service team with incoming email and phone queries from customers
  • Any translation and communication in any other foreign language as required by Wiggle

 What experience would we like you to have?

  • Native standard of Japanese as well as English
  • Degree in translation or equivalent experience
  • Deep understanding and excellent command of CAT tool
  • Creative writing and post editing skills will be an advantage
  • Strong attention to detail with a strive for excellence in delivery
  • Experience of working in a fast-paced environment as part of a professional team
  • Ability to manage and coordinate changing priorities, understand ‘what good looks like’, and capable of multi-tasking
  • Confident decision maker with the ability to nail actions and get stuff done
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business, and able to attend other sites for which travel may be required

Sound like a perfect role for you? Fantastic! We would love to hear from you!

Workshop Technician (PDI)

Location: Whitepark/Ballyclare

Calling all Workshop Technician’s– We want you…..

Chain Reaction Cycles, the world’s largest online bike store, is an award-winning, fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries on a daily basis, and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service.

We offer many opportunities across a wide variety of departments in which we will engage your skills to their full potential. Working as part of a dynamic team at our Commercial offices or at our Operations centre, there are exciting career prospects available throughout the business.

What will you be doing:

  • Set up and configuration of high quality bikes before dispatch.
  •  Monitoring and assessing quality of completed bikes using quality checklists
  •  Ensure compliance with all Health and Safety regulations
  •  Completion of regular housekeeping duties

Knowledge, Skills and Experience:

  • Proven working experience and the ability to clearly demonstrate a solid understanding in the pre-delivery inspection process
  • 6 months experience in a workshop environment.
  • The ability to demonstrate proficiency in bike assembly
  • Proven quality control with the ability to identify bike faults
  • Cytech Qualification (level 1 or above) or similar industry recognised qualification
  • Actual exposure to the Warehouse Management System and Live- Apps in relation to bike order process
  • Positive can-do attitude
  • Methodical and systematic approach to set tasks and achieving deadlines/targets
  • Excellent attention to detail
  • Ability to work as part of a team
  • Willing to be flexible, adaptable
  • Willing to accept responsibility and be accountable

Does this sound like the perfect job for you? Fantastic, please send your CV to jobs@wiggle.com and a member of the talent acquistion team will contact you.

Junior Buyer

Are you customer driven and passionate about sports? If so, we have the #dreamjob for you! WiggleCRC are looking for a Junior Buyer to join the family…

What will I be doing?

You will develop a good understanding of the Wiggle customer, and the product category overall market.  A good knowledge of negotiation skills are essential to obtain the best possible cost prices, and supplier terms to enable Wiggle to offer the best prices to the customer.  The Junior Buyer must operate within the agreed Merchandisers Range Framework to keep the range width and depth appropriate, with a balanced attribute product listing.  The Junior Buyer is accountable for setting up items with the appropriate level of data, to enable customers to identify the right product, and to allow accurate range analysis.

As well as this you will be…

  • Negotiating lowest industry cost prices
  • Maintaining balanced number of Suppliers / Brands
  • Testing new products with managed risk
  • Supplier Terms / Deals negotiations
  • On Boarding new Suppliers, Brands and Products
  • Exiting poor selling / non profitable Suppliers, Brands and Products
  • New product / Brand trialling
  • Communicating relevant details to the wider business (Marketing / International)


What experience would we like you to have?

  • Ideally working within sports retail
  • Understanding of product knowledge
  • Ability to prioritise and has strong attention to detail
  • Customer focused

Does this sound like your #dreamjob? Great! Please send your CV to jobs@wiggle.com and the Talent Acquisition team will contact you!

Buyer

Location: Lakeside, Portsmouth

Are you an experienced Buyer looking for your next challenge? Are you passionate about the sports industry and looking to progress your career? If so, WiggleCRC have a great opportunity for you!

What will I be doing?
The Buyer role is to be an expert in the category market, with a full detailed understanding of the main Brands and products, and a commercial ability to select the very best customer product offer.  Buyers must be able to understand and operate within the agreed Merchandisers Range Framework, selecting the most appropriate suppliers, products, and negotiate industry leading prices and terms, and work with the Buying Assistant to set up all products with the correct data in a timely manner.

As well as this you will …

  • Source new suppliers and manage existing supplier relationships for products areas.
  • Identify, procure and manage the supply of quality merchandise for specific areas including exhibitions.
  • Manage the stock holding and sales performance of specific departments and recommend action within agreed financial parameters.
  • Meet retail sales and margin targets, as well as retail key performance indicators.
  • Ensure that all products sold meet relevant regulations and trading standards and that the customers’ or the Museum’s reputation is not put at risk.

What experience would we like you to have?

  • Past experience of Buying within a similar retailer, or highly performing individual from within the business looking to progress. 
  • Understanding of product knowledge
  • Must demonstrate extremely strong negotiation skills and high level of energy to drive the product ranges, and understand the principles of balanced attribute range building, and able to operate within the budgeted framework.

If this sounds like the perfect next opportunity for you, please apply now or contact the Talent Acquisition team for more details!

Training Manager (Operations)

Location: Wolverhampton

Wiggle CRC have a fantastic opportunity to join our Distribution Centre team based in Wolverhampton as a Training Manager.

We are looking for a Training Manager to work alongside the senior team to provide a framework to maximise the capability of all operational team members & ensure that regulatory and developmental training is maintained across the workforce.

What will you be doing?

You will take the lead of the training function for operations in Citadel distribution centre managing full-time trainers and an informal buddy system which supports new operatives and agency workers, taking ownership of the skills development. By developing a system of training and qualification (both formal and informal), and maintaining comprehensive reference materials, the Training Manager will instill a culture of continuous self-improvement and efficiency gains coupled with supporting the Health & Safety Team ensure we are compliant as an employer on H&S training.

Responsibilities and Duties:

  • Develop a framework of training sessions focused around onboarding of new operatives with the aim of full operational readiness within agreed timeframes (learning curve);
  • Work closely with agency partners to ensure that new agency workers are provided with relevant training;
  • Collaborate with the Citadel management team to ensure each operative maintains an up to date Personal Training Plan with timely learning objectives;
  • Work with the Operation, H&S Team, I.T.  and HR to develop a consistent, centrally tracked training cycle & delivery of long-term training strategy across the site;
  • Develop and maintain working training plan document and communicate with relevant stakeholders;
  • Maintain an understanding of site processes and business requirements/strategy to ensure that all materials are relevant & optimally
  • Ensure maintenance of all mandatory training across Health & Safety, MHE and company policies in partnership with the primary Operation so no unplanned detriment is created.
  • Liaise with & manage suitable 3rd party opportunities for continued employee personal development (e.g. Apprenticeship Schemes)

 

Knowledge, Skills and Experience:

  • Previous experience of working in a busy Warehouse & Operations environment
  • Experience in delivering training in a fast paced, dynamic environment;
  • Accomplished learning & development practitioner with a track record of leading on key learning and development initiatives and interventions from design through to delivery;
  • Strong communication skills with a proven track record of engaging presentation skills;
  • The ability to deal professionally with Wiggle CRC staff at all levels;
  • Approachable with a strong ability to motivate teams and individuals;
  • Computer literate with good Microsoft Office skillset;
  • Experience of working in a Health and Safety focused environment;
  • A high level of organisational skills and the ability to be flexible around operational requirements;
  • A proven track record of planning learning and development strategies in advance and turning these into practical deliverables

 

Sound like a perfect role for you? Fantastic - please send your CV to jobs@wiggle.com and a member of the internal talent acquisition team will contact you!

 


 

Senior Java Developer

Location: BT12 6HR

Chain Reaction Cycles are looking for a highly motivated Senior Java Developer who is passionate about solving large scale engineering problems and excited by taking a leading role in the most exciting projects in global ecommerce.

What will I be doing?

You will be a key member of the development team responsible for the eCommerce platform for one of the biggest brands in global sports retail. With combined revenues of over £350M the company has embarked on a program of large-scale technology investment based on Enterprise Java/Oracle technologies and integrations with best in class service providers.

  • You have high standards when designing robust, scalable, performant and maintainable software solutions.
  • You will deliver, maintain and support both new and existing features that help our world class retail business to continue to grow and serve our global customer base in new and exciting ways.
  • You will become an expert on leading eCommerce and related technologies.
  • You will help to build a best in class Headless eCommerce platform with a decoupled ReactJS SPA front end.
  • Collaborating with and mentoring your team members and working with business stakeholders.

What experience do I need to have?

  • At least 3 years experience in software engineering.
  • Experience designing, developing and maintaining large scale, highly available, distributed web applications.
  • Expert Java 8, JEE, RESTful web services, multi-threading, messaging/event driven systems.
  • Clean coding, refactoring & problem-solving skills.
  • Great team work, communication and interpersonal skills.
  • Experience with relational database systems and SQL in high volume transactional applications.
  • Proactive self-starter who thrives in fast paced, agile development environments.
  • Sharing technical expertise, experience in leading teams, mentoring junior developers.

It would be great if you had the following experience, but not essential…

  • Experience in HTML, CSS and JavaScript, JSP, JQuery or ReactJS.
  • Java Garbage Collection, Heap Analysis & Performance Tuning.
  • Experience of Oracle Web Commerce platform development.
  • While you might not be a hard-core athlete you are motivated by the positive difference sport and exercise can make in people’s lives.

Why do people love working at Chain Reaction Cycles?

  • I have the opportunity to really make a difference!
  • I am given real responsibility
  • I work in an amazing industry
  • Staff Discount!
  • Flexi time!

If you would like to be part of the CRC family – please send your application to jobs@wiggle.com and join the #goodstuff !

Commercial Designer

Location : Portsmouth

Salary : Competitive

Wiggle CRC have an exciting opportunity for a Commercial Designer to join the team in Portsmouth on a permanent basis.

What will you be doing?

You will provide commercial artwork and solutions to the marketing department and wider business, working across all channels including web, mobile and e-mail. You will support wider projects within the business and take responsibility for ensuring delivery of all creative assets to the highest standard.

You will also:

  • Deliver business as usual commercial work on time and to a high standard
  • Design commercial banners in keeping with the creative theme and the marketing message.
  • Design brand stores as requested by category marketing & B&M.
  • Design e-mails for Wiggle's brand partners.
  • Help produce the best visual represntation of the key messages the team are trying to advertise, and help tailor acroos 12 languages / sites.
  • Work closely with the category marketing / international marketing teams to tailor designs and offers for local sites.
  • Maintain a good understanding of e-mail performance
  • Design and build third party advertising banners / affiliate banners.

What experience would we like you to have?

  • A degree level qualification in web design or graphic design.
  • Minimum 2 years commercial design experience.
  • Strong commercial experience of HTML5, CSS3 development and e-mail template development.
  • Experience in banner design and commercial messaging.
  • A strong design portfolio working with Adobe products.
  • Awareness of the challenges with online retail.
  • Ability to work in a close team in a dynamic working environment
  • The ability to handle multiple workloads and perform under pressure.
  • Knowledge of Javascript coding is desirable.
  • Knowledge of content management systems is desirable.

If this sounds like the perfect next challenge for you? Great, please apply now or contact the Talent Acquisition team for more details.

IT Systems Administrator

 Location : Portsmouth

Competitive salary and benefits package

Wiggle CRC are looking for a passionate Systems Administrator to join our IT department.

The Systems Administrator is responsible for the technical support & maintenance of the Wintel server environment, monitoring and scripting within the LINUX sphere, daily monitoring and hea;th checks, patching, virtualisation technology platforms, shared storage, backup/DR environments, internal project consultancy and managing data networking.

What do the team currently support?

  • They maintain and support over 300 servers, both physical and virtual
  • They manage support for over 50 network asets, including switches, routers, APs, load-balancers and WAFS.
  • They support infratructure for 4 offices, 3 data centres and 2 warehouses.
  • 24/7/365 support of company website both .Net and ATF based.
  • Support Azure cloud-based DR solution.

What will I be doing?

  • Providing advanced technical support for all Wintel and LINUX systems across the business.
  • Providing advanced technical support for collaborative technology, including e-mail and unified communication systems
  • Providing advanced technical support for virtualization and shared storage environments
  • Provide support for LAN / WAN MPLS data network and manage technology partners
  • Ensure change control and other processes and procedures are followed and that configuration documettaion is completed when systems are deployed or modified.
  • Review and authorise production environment implementations and deployments

What experience would we like you to have?

  1. Wintel and/or Linux operating systems such as Microsoft Windows Server 2003 / 2008 r2 / 2012 / 2016, CentOS, Redhat, Ubuntu.
  2. Authentication and directory services (Active Directory, DNS, DHCP, LDAP, GPO management
  3. Windows / Linux automation (scripting, imagining, installation, management, SCCM)
  4. Anti virus malware and pactch management technologies, suh as WSUS.
  5. TCP / IP networking LAN / WAN (DNS, DHCP, RAS, VPN) MPLS
  6. Collaborative technolgies such as Microsoft Exchange, Office 365, Sharepoint, Citirix
  7. Highly effective interpersonal and organisational skills

If this sounds like the next challenge for you, please get in touch with the internal Talent Acquisition team or apply now!

 

Customer Acquisition Manager

 Location : Portsmouth

Salary : competitive with good benefits package

You will be responsible for leading customer acquisition and new channel development for the Wiggle CRC group. You will be responsible for debeloping the customer acquisition strategy, leading in-house channel management and innovation and managing a team to drive new customer acquisition.

What will I be doing?

Your responsibilities will include planning and implementation of acquisition campaigns, optimising campaigns through data analysis and A/B testing, and the identification & development of new channel opportunities that are ready to be scaled. Your team will support the brand marketing function as an internal media agency, advising on where customers are and how to reach them, identifying new opportunities to advertise to them.

Your role as the leader of channel development, will cover (but not be limited to) YouTube, Google Display Network, other programmatic ad networks, publisher networks, social platforms, content development, press print and partnership opportunities.

What experience would we like you to have?

Hands on experience of running in-house digital campaigns is a must.

Accountabilities

  • Developing new digital channels for customer acquisition
  • Developing new off-line channels for customer acquisition
  • Delivering channel performance
  • Building team capabilities, processes and systems for management control that develop and deliver Wiggle CRC channel performance
  • Identifting and capturing growth opportunities
  • Working with marketing and commercial teams to identify growth opportunities at brand, territoty and channel level, through deep customer and channel understanding and developing a robust approach to enable continuous iteration and improvement.
  • Customer growth through established acquisition channels (eg facebook)
  • Development of new acquisition channels through test and learn approach

Does this sound like the perfect challenge for you? Great! Please apply now by sending your CV and a covering letter to jobs@wiggle.com or contact the internal Talent Acquisition team for more information

Graphic Designer

 Location : Mallusk, Belfast

Salary : competitive with excellent benefits package

Are you a Graphic Designer looking for your next challenge? if so, please read on.

This role calls for an experienced designer to work at the heart of one of the most dynamic companies in online retail. The successful candidate will be responsible for producing compelling and engaging design solutions that support a range of commercial goals.

Working across a range of channels, from designing the home page of our website, to devising effective online and print advertising. The succesful candidate will be responsible for generating a wide and varied selection of multi-lingual digial banner assets each week for the website, along with supporting materials for social media, Affiliate advertising, display advertising, ATL, events team and our retail store. The volume of these is not fixed each week nor is the area of work.

What will I be doing?

  1. Developing an understanding of the Chain Reaction Cycles brand its position as one of the world's leading cycling brands.
  2. Working collaboratively with other members of the Marketing department to embed excellent design in all our work.
  3. Explore new and creative ways of promoting products and service propositions.

What experience would we like you to have?

To be considered for this position, you must have strong graphic design skills, digital skills, marketing experience and the ability to build rapport with a wide range of colleagues

  • Degree level qualificaion in a design related discipline
  • Min 3 years experience in Graphic Design capacity, primarily withina digital environment with HTML / coding knowledge desirable.
  • Good technical knowledge of the design process
  • proven creative skills, demonstrating the ability to create innovative and appropriate design work.
  • Proficient in the use of Adobe Creative Suite amd Microsoft Office 65.
  • Good analytical skills
  • Good communicator both verbally and in writing
  • Good team player
  • Proven ability working in a fast paced, deadline driven, creative e-commerce environment.
  • Good time management with the ability to work on numerous projects at the same time.
  • Good data and literacy skills.

If this sounds like perfect job for you, please apply now - or contact the internal Talent Acquisition team with any questions.

 

French Translator

Location : Portsmouth

Competitive Salary and Benefits Package

Are you a native level French speaker? Do you have translation experience? Then we have a great opportunity for you?

Wiggle CRC's international team have a vacancy for a French Translator to join our team on a permanent basis. As a Wiggle CRC Translator, you will be assisting the translation, marketing and customer services teams with all related translation and communication matters. You will be responsible for translating Wiggle CRC's website interface, marketing and digital content, technical products and help pages.

What will I be doing?

  • Translating website contents, product descriptions and marketing digital contents
  • Understanding and learning Wiggle CRC products.
  • Making sure the translation memory (TM) is organised and up-to-date.
  • Making sure that the glossary / termbase is organised and up-to-date.
  • Assisting the customer service team with incoming e-mail and phone queries from customers.
  • Completing any translation and communication is completed on any other foreign language (as required).

What experience would we like you to have?

  • Native level French as well as English
  • A degree in translation or equivalent experience.
  • Deep understanding and excellent command of CAT tool.
  • Creative writing and post editing skills would be an advantage.
  • Strong attention to detail with a strive for excellence in delivery.
  • Experience of working in a fast-paced environment as part of our professional team.
  • The ability to manage and co-ordinate changing priorities, understand "what good looks like" and capable of multi-tasking.
  • A confident decision maker with the ability to nail actions and get stuff done.
  • The ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors.
  • The ability to be flexible with work duties and hours, as required, by the team and business and be able to attend other sites for which travel may be required.

Does this sound like the perfect role for you? Fantastic! We would love to hear from you.

Lead Developer

Location : Portsmouth

Competitive salary and benefits package

Wiggle CRC are looking for a Lead Software Developer to manage the creation, integration and maintenance of high quality bespoke software applications within the content of fulfilment.

What will I be doing?

Working within the Wiggle CRC solutions department, you will be leading and managing developers as well as be accountable for the design and delivery of change and maintaining bespoke customer order fulfilment systems. Working closely with key stakeholders, you will need to ensure that these systems continue to function and perform to meet business objectives as well as action requests for change in the form of projects.

  • Lead design and development of future platform needs, achieving business goals through simplified scalable architecture.
  • Develop and maintain specialist knowledge of relevant technologies and processes within the area of fulfilment.
  • Provide coaching, mentoring, and guidance to direct reports.
  • Provide consultancy to wider teams when required.
  • Identify opportunities for improvement across the development life cycle.

What experience would we like you to have?

  • A track record in leading successful development teams.
  • The ability to influence others through collaboration in a matrix environment
  • Wife ranging knowledge of development and delivery lifecycles including detailed knowledge of Scrum, Kanban, waterfall methodologies and an appreciation of when to apply a particular method.
  • A strong understanding and experience of following best practice for code design (design patterns, SOLID principles)
  • Extensive experience of developing relevant technologies, listed below:
    • Development frameworks : Microsoft .Net 4.x code base platforms using C#
    • Web technologies : Microsoft MVC 3+, HTML5 and CSS, Javascript and frameworks.
    • Distributed messaging : pub / sub frameworks - MSMQ, nServiceBus (or equivalent)
    • Service orientated architecture : modular design, microservices, Mulesoft.
    • Database : Microsoft SQL Server, No SQL DB's (Raven), ORM's.
    • Testing frameworks : NUnit, Moq, MSpec (or equivalent)
    • Build and Deploy : Teamcity, Octopus Deply (or equivalent)
  • Previous experience of working in retail or eCommerce business on customer facing or back office systems would be an advantage
  • Practitioner of best practice for code design using SOLID principles, leading more junior team members to adopt and follow these techniques.
  • Supporting and guiding more junior members, in areas such as code reviews, pair programming and knowledge sharing (classroom, Wiki etc)
  • Strong communication skills not just with peers and other members of the development team but right across project teams (PMs, BAs) and wider business function (stakeholders, users).
  • Delivery of sound documentation to facilitate service transition of change into production environment, providing up to date documentation to assist in knowledge transfer of change within the development team.

Does this sound like the perfect challenge for you? Great! Please apply now or get in touch with the Wiggle CRC Talent team.. Please e-mail your CV to jobs@wiggle.com

Replenisher

Location : Mallusk, Belfast

Competitive salary and benefits package

Are you a Replenisher looking for your next challenge? If so, please read on!

Wiggle CRC are looking for a Replenisher to support the Merchandiser by effectively planning intake to optimise profict availability in line with WSSI stock targets. You will challenge and seek ways to constantly improve supplier performance such as reduced lead times, lower MQQs and more efficient pack sizes etc.

Replenishers are responsible for placing and maintaining all purchase orders, managing the system parameters and calling off products in a timely manner. They must review the replenishment alerts (under / over stocks) and propose action and change to resolve these issues.

This is a pivitol role to the department success, effectively planning stock intake to optimise stock availability to support the achievement of sales budgets. Ideally you will have a good understanding of the supply base and manage placement of GFR, purchase orders and inbound stocks. Customer product availability is paramount, and a good understanding of the product sale profile is essential.

What will I be doing?

  • Assisting the Merchandiser in the management of stock intake within the agreed targets.
  • Supporting the Merchandiser on forward order buys / forecsats, working within the Merchandiser guidelines.
  • Managing placement to delivery of all GFR purchase orders.
  • Maintaining department delivery schedule, vocalising delivery risks or opportunities against the critical path to Merchandiser and department.
  • Maintaining and seeking ways to effectively improve replenishment system paramters, such as lead times & MOQs, monitoring and reporting results to the Merchandiser.
  • Liaising with the warehouse team to ensure suppliers conform to delivery KPIs, sughesting action plans to improve where necessary.
  • Input into Trading, Strategy & Sourcing meetings (stock availability, OTIF, intake bridges & stock gap analysis - overall supplier compliance)
  • Full awareness of departmental best sellers - pro-actively raising concerns on order coverage whilst reducing overstocks on the tail and vocalising over stock risks.
  • Timely resolution of invoice quantity discrepencies, determining the root cause and ensuring the best commercial outcome for the business.

What experience would we like you to have?

  • Experience of replenishment / assistant merchandising within a retailer.
  • Must be exceptionally numeric with intermediate skills in Excel and Powerpoint.
  • Experience in managing / liaising with a supply base preferable.
  • Pro-active behaviour to challenge lead times, minimum order restrictions and delivery times is essential
  • A strong communicator, with commercial acumen and the ability to negotiate effectively.

If this sounds like the perfect job for you, please apply now by sending your CV to jobs@wiggle.com and the Talent Acquisition team will be in contact with you.

 

Resource Co-Ordinators x 4

 Location : Bilston, Wolverhampton

Competitive salary and benefits package

Due to our continued expansion, Wiggle CRC have a number of exciting opportunities for Resource co-Ordinators to join our operational processing team. This role will be based at our state of the art Distribution Centre in Bilston, Wolverhampton.

What will I be doing?

Reporting directly to the Shift Fulfilment Manager, this role will be the key point of contact on shift to track all changes to planned working hours. You will be responsible for the accurate collation of payroll and forecasting data for the entire shift.

The succesful candidate will be responsible for the close monitoring of working hours and collation of data which is fed into a central location for site daily, weekly and monthly reports. Your key responsibilities will include:

  • Preparation of deployment plans for the Fulfilment Manager and Operations Manager
  • Day to day upkeep of shift registers, detailing hours expected vs hours actually worked
  • Collation of monthly overtime and submission of records in line with payroll deadlines.
  • Collation of monthly shift premium and submission of records in line with payroll deadlines
  • Collation of hours worked for leavers
  • Daily updates to managers regarding updates to Who's Off
  • Submission of relevant data to Operations Deployment, Data and Finance Analyst for inclusion on KPI reports.
  • To implement measures to ensure accuracy and integrity of records and documentation
  • Regular spot checks of Who's Off for compliance with rules on annual leave and absence booking.
  • Provide administrative support to the Fulfilment Manager

What experience would we like you to have?

  • 1+ years experience in ad administrative / data input role.
  • Operations experience would be an advantage
  • A solid understanding of MS Excel including formulaes to an intermediate level.
  • Good communication and collaboration skills
  • Able to demonstrate high levels of accuracy and attention to detail.
  • Good forward planning skills and the ability to pro-actively manage your time.

What skills would we like you to have?

  • Excellent organisational skills
  • The ability to work independently and as part of a team.
  • The ability to thrive in a pressurised environment
  • Pro-active and adaptable
  • Highly analytical
  • Personal integrity and the ability to work with confidential information
  • Fully flexible to work 40hrs per week across a 7 day shift pattern.

Please note that we are recruiting for 3 people to work rotating shifts across a 7 day shift pattern and for one person to work a fixed Sunday 2200 to Friday 06.00 night shift.

Does this sound like the perfect challenge for you? Great, please apply now by sending your CV to jobs@wiggle.com or contact a member of our Talent Acquisition team on 01902 290752.

  •  

Fulfilment Shift Manager (Nights)

Location : Bilston, Wolverhampton

Competitive salary and benefits package

Wiggle CRC have an exciting opportunity for a Fulfilment Shift Manager to join our operational processing team, working a fixed Sunday 2200 to Friday 0600 night shift. This role will be based at our state of the art Distribution Centre in Bilston.

What will I be doing?

Reporting to the Operations Manager, you will be responsible for all processing operations. You will be accountable for the management, resourcing and control of key operational areas including replenishment, picking and packing of customer orders and despatch. You will be responsible for managing teams effectively, both permanent and temporary to meet the operational needs of the site.

Your key accountabilities will include :

  • Driving shift performance and the performance of team leaders, taking action to address any areas of poor performance
  • Working with the Training Manager to identify training needs and opportunities for enhancing staff development.
  • Ensuring all staff receive their bi-annual PDR.
  • Taking a lead role in onboarding new starts to include 30,60 and 90 day reviews which are fully documented
  • Performance managing individuals and team performance to ensure that departmental targets are met and exceeded where possible.
  • Effective positive management and development of operational teams including Team Leaders, Co-ordinators and all permanent and temporary operational staff.
  • Working with the site management team to support other areas of the operation and being flexible with resource.
  • Monitoring product standards and implementing quality control initiatives throughout the operation.
  • Taking responsibility for resolving any inefficiencies within the operation that could lead to SLAs not being achieved.
  • Producing analytical reports to highlight performance trends.
  • Daily / weekly reporting of budget set KPI performance vs targets
  • Completing daily analysis of actual capacity versus plan.
  • Responsbible for controlling department costs and wage spend to protect budgeted CPU targets
  • Attend operational meetings to exchange information with other departments and adopt a positive "ways of working" culture.
  • Play a lead role and fully support all business change initiatives.
  • Managing operational KPIs performance dashboard and ensure up-to-date with accurate information in a timely manner.
  • Ensure all area's of H&S compliance are reported correctly in accordance with agreed standards.
  • Ensuring all team performance targets are met in all areas and mitigating reasons are know when targets are not met.
  • Red Prairie Management and reporting.

What experience would we like you to have?

  • 3+ years warehousing, logistics and people management experience is mandatory.
  • Experience of working in a fast paced past environment with the ability to effectively prioritise.
  • Problem solving and the capability to identify root causes.
  • Able to develop strategic plans to target underperforming areas
  • High level of communication skills with the ability to communicate at different levels with differing audiences.
  • Experience of dealing with employee relations, performance and absence.
  • Strong levels of attention to detail and planning.
  • Can think strategically and support broader business objectives
  • Good knowledge of H&S methods and monitoring.
  • Analytical abnd creative thinker in driving innovation and productive change.
  • Commercial acumen especially is delivery of exceptional service to our customers.
  • Strong systems knowledge especially in desk top systems and WMS.
  • Demonstrated experience in managing business change.

Does this sound like the next challenge for you? Great, please apply today by sending your CV to jobs@wiggle.com or call a member of our Talent Team on 01902 290785.

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